Legal information and privacy policy

In compliance with the duty of information required by article 10 of Spanish Law 34/2002, July 11th regarding E-Commerce And Information Society Services, we provide the identification details of the company that owns the web domain which is CANARIAS DECOHOTEL SL, with address at Pol. Ind. Guía de Isora, Nave nº8. 38680 Guía de Isora (S/C Tenerife), and CIF (V.AT. number): B38689816, registered in Tenerife Commercial Registry, volume 2.375, sheet 182, page TF-29524, 1ª Entry.

Booking conditions

By confirming your booking through any of the available options, web, phone or email, we will bill 50% of your booking. The unpaid balance will be charged on arrival at the hotel reception.

If your booking is a non-refundable, we reserve the right to charge full amount when booking is confirmed, and the amount paid is not refundable in case of cancellation.

If the data provided upon reservation, are wrong and it is not possible to contact the customer, the reservation will be automatically cancelled.

Cancellations and changes to reserves

Cancellations and changes to reservations
If it occurs up to 30 days before arrival, we will refund the total amount paid by booking.
If it occurs up to 8 days before, we will refund 25% of the total payment made when booking.
7 days or less before or no show, there will not be any return of the payment made.
In case of an early check-out or early departure for whatever reason, deposits and payments will not be refunded, except for just cause.

If tariff paid is a non-refundable one, cancellation is not allowed.

The reimbursement of amounts paid to the booking will be refunded by bank transfer or to the same credit card used for the payment, depending on the conditions the reservation is made, one or another method will be used. It will become effective within 15 days from the date of cancellation.

To cancel a booking, our Reservation team will personally attend you Monday to Sundays from 9:30 to 22:00 hours, by telephone at +34- 922839293 or via mail

Conditions of Use and Data Protection

The present website has been designed to publicize and allow the access to the public to the information offered by

You authorize to use and computer processing the personal information you provide during your navigation on the website and, where appropriate, in the contact forms.

By sending the contact forms, you authorize for the practices described in the same. You will be able any time to Access, modify or cancel your personal date, in accordance to current legislation on the protection of Personal Data, sending request via mail at

This Web site and all its content, including texts, images, sound and any other material, are property of or of some body linked to this, or of third party who has authorized the use of these contents to

All rights are reserved. All access to this website is subject to the following conditions:

The modification of the Web or its contents is not permitted. is not responsible for the information that may be obtained through links to external systems which are not dependent on this Foundation. The “Links” have the sole function of informing the user about the existence of other sources of information on the subject on the Internet, not assuming an invitation for the visit of the duty station. does not guarantee that the website is free of viruses and is not liable for any damages caused by access to the website or the impossibility of accessing it.
Cookies or other means of similar nature will not be used to store information data & will in no way personally identify you or any other visitors to the Site.
Ginestar Hotels reserves the right to make unannounced changes it deems appropriate on its portal, being able to change, delete or add both the content and services provided through it as the way in which these are presented or located on its website.

Ginestar Hotels may modify at any time the conditions here, being duly published as they appear here. The validity of these conditions shall be according to their exposure and they will be in force until they were modified by others duly published.

Cookies policy

Access and web browsing, or the use of the services, implies the acceptance of the terms of cancellation, terms of use, privacy policy and cookies policy.

By accessing, you expressly agree that we can use this type of cookie in your devices. You can disable cookies in your browser, but it does not assure you the full functioning of the website.

These devices are associated exclusively to a single user and your own device of access. The information obtained from cookies or log files are used together for statistical purpose and improvement of our services.

This web uses the service Google Analytics, provided by Google, Inc., entity whose office main is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses cookies to help us to analyze the use by users of the site.Google will transmit this information to third parties when so required by law, or where such third parties process the information on behalf of Google. Google will not associate your IP address with any other data that is available to Google.